Reference

Legal Framework for Your Account on a200mm

Your account on a200mm operates under a clear set of terms — covering how your data is handled, what governs your wallet activity with DANA, OVO, and GoPay, and how disputes are addressed.

Jurisdiction-Dependent AccessDANA · OVO · GoPay Wallet TermsAccount Data & PrivacyCookie PolicyContact & Dispute Path
a200mm Legal Framework for Your Account on a200mm
KEAMANAN DAN DATA AKUN

How We Protect Your Data and Account Access

Security and data handling are not afterthoughts on a200mm — they are built into how your account works from the moment you register. We use SSL encryption across all account pages and wallet flows, so your DANA, OVO, or GoPay credentials are never exposed in transit. Account access is protected by OTP verification; each login from a new device triggers a one-time code sent to your registered number before the session opens. We retain your account data only as long as your account is active or as required by applicable law — you can request a copy or deletion through our support email at any time.

SSL Encryption on All Pages

Every page in your account — from wallet top-up to transaction history — runs over SSL. Your payment details and session data stay encrypted end to end, including DANA and OVO flows.

OTP Login Verification

New device? A one-time code goes to your registered number before access is granted. This applies every time your account is opened from an unrecognised browser or mobile device.

Data Retention and Deletion Rights

We hold your account data while your account is open and for the period required by law after closure. Email us to request a full data export or to start the deletion process.

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JALUR KONTAK LEGAL

How to Reach Us for Legal and Policy Questions

If you have a question about your rights under our terms, a data request, or a dispute related to your account or wallet activity, our support team handles these through dedicated channels. Players in Bekasi and Tangerang can reach us the same way as any other region — response times are consistent across Indonesia. We aim to respond to legal and account queries within one business day.

Live Chat Support Open the chat widget from your account dashboard. Available around the clock for account, wallet, and policy questions including DANA, OVO, and GoPay transaction disputes.
Email for Legal Requests Send data access, deletion, or formal dispute requests to our support email. We handle these separately from general account queries to keep response times consistent.
Account Help Centre Our help centre covers common policy questions — cookie settings, data retention periods, account closure steps, and how to update your registered wallet details.

Your Legal Questions, Answered Directly

These are the questions we hear most often about our terms, your data, and how your account is governed. If your question is not covered here, reach out through live chat or email.

Access and eligibility depend on local law and are available where local law permits. Our terms apply within those boundaries; we do not override local regulatory requirements that apply in your region.

We collect the information you provide at registration — name, contact details, and your linked wallet identifier for DANA, OVO, or GoPay. We do not collect payment credentials directly; those stay with your wallet provider.

Send a data access request to our support email from your registered address. We process these separately from general queries and aim to respond within one business day with your data export.

Yes. Email our support team with a deletion request from your registered address. We will close your account and remove your data in line with our retention policy and applicable legal requirements.

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Open a live chat or email our support team with your transaction reference. For DANA, OVO, or GoPay disputes, we coordinate with the relevant payment provider to resolve the issue as quickly as possible.